Privacy Policy
At BABALA, we are committed to protecting and respecting your privacy. This notice describes what personal data we collect, how we will use that data, and how we protect the security of your data. For more information on how we use cookies, please refer to our Cookie Policy. For all other information regarding our services, please refer to our terms and conditions.
Personal data we may collect about youFor the purposes outlined in this policy, we will collect various types of personal data about you, including:
·The contact information you provide by filling out the forms on the website (such as your name, date of birth, nationality, email address, postal address, phone number, and any other personal data), including whether you subscribe to our newsletter and register and create an account on the website;
·Detailed information of any transactions you have conducted;
·The personal data that may be contained in the communications you send to us, such as reporting issues or submitting inquiries, concerns, or comments regarding the website or its content;
·Credit/debit card information; and
· Personal information collected from third parties, such as data you agree to share with us on publicly accessible social networks (e.g., Facebook, Instagram, etc.) and/or data we may collect from other publicly accessible databases.
You are not obligated to provide any such information. Providing us with your personal data (especially your personal information, your email, your address, your credit/debit card number and bank code, and your phone number) is necessary for processing your order for products purchased on the website, providing other services offered on the website according to your request, or when your personal data is required to fulfill obligations imposed by law or regulation. Refusing to provide us with any personal data necessary for the aforementioned purposes may prevent us from processing your order in accordance with regulations. Therefore, in some cases, failure to provide personal data may constitute a legitimate and justified reason for not processing your order for products sold on the website or providing website services.
Minimum Age
Protecting children's safety and privacy is very important to us. We do not knowingly collect or use personal data from any person under the age of sixteen (16) years or any other age limit imposed by the laws of their country of residence. By registering on the website, you confirm that you have reached the age of majority in the country of residence.
Use of Your Personal Data
Whenever we process your personal data, we do so on legitimate "grounds" (or legal grounds). In most cases, the processing of your personal data will be based on one of the following grounds:
· Processing is necessary to fulfill a contract concluded with you or to take the steps required by you to conclude a contract (e. g. a sales contract);
· We must process in order to comply with our legal obligations;
Processing is in our legitimate interests as a business and our interests are not superseded by your interests, fundamental rights or freedoms. Our legitimate interests may include our use of customer and website user personal data to conduct and develop our business activities with current and potential customers and website users (including conducting our standard marketing activities); and to establish, exercise or defend legal claims; or
· Processing based on your prior express consent, such as segmentation and customized marketing campaigns.
Retention of your personal data
Our general approach is to retain your personal data only for as long as is necessary to achieve the purpose for which it was collected. Unless otherwise required by local law, we will generally retain your personal data for 3 years from the end of our relationship or the last contact with you. However, in some cases, we may retain personal data for a longer period of time, for example, due to legal, tax and accounting requirements.
Under certain circumstances, we may also retain your personal data for a longer period of time in accordance with the applicable limitation period, so that in the event of any complaint or challenge, we can accurately record your transactions with us.
Your rightsWith regard to your personal data, you have the following rights:
·Right to withdraw consent – where applicable, you have the right to withdraw your consent at any time. For example, if you wish to opt out of receiving electronic marketing communications, you can change the settings in your account on the website, use the “unsubscribe” link provided in our emails, or contact us directly, and we will stop sending you such communications.
·Right of access, rectification, and erasure—You have the right to request access to and a copy of any personal data we may hold, to request the correction of any inaccurate data relating to you, and, in certain circumstances, to request the erasure of your personal data. You can view and update most of your data online, or contact adali@babala.hk directly.
·Right to data portability – Under certain conditions, you have the right to receive all of your personal data that you have provided to us in a structured, commonly used, and machine-readable format, and, where technically feasible, to request that we transmit it to another controller.
· Right to restriction of processing – If you object to the accuracy of your personal data, you have the right to restrict our processing of your personal data until we have taken sufficient measures to rectify or verify its accuracy;
·The processing is unlawful, but you do not want us to erase the data;
·We no longer need to process your personal data, but you require such data to establish, exercise, or defend legal claims; or
·You object to the processing based on legitimate interests (see below), and we are awaiting verification of whether we have overriding compelling legitimate grounds to continue processing.If personal data is restricted in this manner, we will only process it with your consent or for the establishment, exercise, or defense of legal claims.
·The right to object to processing on the basis of legitimate interests—If we process personal data on the basis of legitimate interests, you have the right to object to such processing. If you object, we must cease the processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or unless the processing is necessary for the establishment, exercise, or defense of legal claims. When we rely on legitimate interests as the basis for processing, we believe we can demonstrate such a compelling legitimate interest; however, we will consider each case on an individual basis.
· Right to object to processing for marketing purposes – When we process personal data for direct marketing purposes, you have the right to object to such processing at any time.
If you believe that the processing of your personal data violates applicable law, you also have the right to lodge a complaint with a supervisory authority.
For more information about your rights, the exercise of any rights, or if you have any complaints or questions about the processing of your personal data, please contact adali@babala.hk.
Please note that we may request proof of identity, and, where permitted by law, we reserve the right to charge a fee, for example, if your request is manifestly unfounded or excessive. We will endeavor to respond to your request as promptly as possible and, in all cases, within the applicable time frame.
Changes to this Policy
For example, we may change this Policy from time to time to comply with new legal requirements, technical requirements or to update how we and third party services collect and process your personal data. We will post the updated policy on our website. In the event of material changes, we may also notify you and, where required by law, obtain your consent to such changes. We encourage you to review this page regularly to stay informed about how your personal data is processed.
