Returns and Exchanges

Returns and Exchanges

Reliable Materials Professional Products

Our footwear and bags are crafted by skilled artisans using reliable materials. materials-which means that each piece is unique. In rare cases, small defects may occur, or the product may not fully meet our high quality standards.

Wrong size?

MAKE AN EXCHANGE FOR FREE

If you ordered the wrong size and want to replace it with another size, please fill in the form below and we will replace it for you free of charge.The product must be returned within 14 days of receipt, in an unworn condition and with the original packaging intact.

Please register the exchange application in the form within 14 days after receiving the goods. Please note: You do not need to re-order, just provide the required information in the return form, and we will send you the new size of the product

Replacement is free. But you may incur additional customs or tolls that are beyond our control

No, the exchange is limited to size changes.

After we process and approve your returned size, the new item will be sent out.

Changed your mind?

Request a return

If you ordered an item but changed your mind for some reason, you can request a return by filling in the form below.Goods must be returned in an unworn state and in their original packaging within 14 days of receipt.

Please use the form to register a return request. Please note that all items must be returned in their original purchase condition and packaging within 14 days of receipt. Shoe box cannot be used Make outer packing.

Please note that duties and taxes are non-refundable. However, your local customs office may be able to assist with the refund.

Your payment will be refunded through the payment method you chose when placing your order. Please allow us to process the return within 14 days, then the transfer may take up to 5 business days to complete

All returns are checked upon arrival at the warehouse. We reserve the refusal to approve those original packages the right to load the damaged product. If the return is not approved, the item will be returned to the customer and the purchase will be considered complete. We are in contact with such returns.

Is the product defective?

Apply for a claim

If you find that the product you purchased is defective, please contact our customer service adali@babala.hk via email before filling in the form. We will do our best to find a solution for you. For the sake of sustainability, we will first attempt to repair the product.

If you are not satisfied with the product, please contact our customer service (adali@babala.hk) before returning it. We will do our utmost to find a suitable solution for you. To address this, we need to collect more information from you about the issue so that we can provide you with the best possible solution.

Sustainability starts with care. Therefore, we always make it a priority to repair your products. We do not accept: claims due to normal wear and tear, because shoes are naturally under more pressure than any other clothing-every step, your sole is in contact with the world.

return form.pdf

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